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Office of Student Financial Planning Banner
The page cannot be found

The page cannot be found

The page you are looking for might have been removed, had its name changed, or is temporarily unavailable.

Please try the following:

  • Make sure that the Web site address displayed in the address bar of your browser is spelled and formatted correctly.
  • If you reached this page by clicking a link, contact the Web site administrator to alert them that the link is incorrectly formatted.
  • Click the Back button to try another link.

HTTP Error 404 - File or directory not found.
Internet Information Services (IIS)

Technical Information (for support personnel)

  • Go to Microsoft Product Support Services and perform a title search for the words HTTP and 404.
  • Open IIS Help, which is accessible in IIS Manager (inetmgr), and search for topics titled Web Site Setup, Common Administrative Tasks, and About Custom Error Messages.

The Office of Student Financial Planning is committed to providing quality service for students, families, and colleagues. Should you have a commendation or a complaint, we recommend the following:

Commendations: Have you told someone how much you appreciate the help you have received, and it still doesn't feel like you've done enough? While a simple "thank you" is always appreciated, you may wish to pursue more formal recognition. If you would like the person to receive official recognition for a job well done, please contact the director, Susan Ladd, at susan.ladd@drake.edu. Your commendation will be appreciated and added to the individual's file.

Complaints: In general, a complaint is defined as a concern that a policy or procedure has been incorrectly or unfairly applied or that inappropriate behavior or action has occurred. For a complaint, first discuss the problem with the staff member with which the issue originated. If you would like the complaint to move forward following this discussion, please contact the person's immediate supervisor. A final discussion with the director regarding the complaint may be requested following the staff and supervisor review. Once these steps have been taken, a formal complaint can be recorded by clicking here.

Last Modified: 10/03/2011 02:05:22 by content editor