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Administrative Systems Policy And Procedure
The Big Picture - This document outlines the general structure of policy and procedures and how each set of policy and procedure relate to one another.
Problem Resolution And The Help Desk - This document outlines policies on resolving user reported problems with administrative systems. It also describes procedures users, super users and technical staff should follow to expedite problem resolution.
Software Development Life Cycle - This document outlines the policies and procedures for software development performed by Drake University development staff.
Applying Releases & Patches - This document outlines the policies and procedures for applying release upgrades and patches to software purchased from third parties.
User Acceptance Testing - This document outlines the policies and procedures for testing releases prior to their application to production.
Change Management - This document describes policies and procedures for apply changes to the production environment.
Security - This document describes policies and procedures surrounding Drake administrative systems and the data within those systems.
Backups - This document describes the policy and procedures surrounding backup of administrative systems and data.
Report Archival and Directory Clean Up - This document describes the policy for cleaning up directories and archiving old reports and data.
Maintenance - This document describes the policy for determining how maintenance dates are decided on and communicated.
Communication - This document describes the policy for communicating CIS issues to the user community.
