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There are a number of ways to get help with any technology issues or questions on campus.

IT Service Portal

Having a problem with technology? Want to find out what ITS can do for you? Visit the IT service portal to report a technology issue, review self-help information in our knowledge base, or see what services ITS offers.

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Support Center

The Support Center is located in the lower level of Carnegie Hall, just west of Old Main. Support Center walk-in hours vary by day, but there's 24/7 phone support available at 515-271-3001. Call or stop by to get assistance. If you have a room-related teaching emergency, please call 515-271-3002. provides a vast online library of instructional videos covering the latest software, creative, and business skills. It's free for all Drake students, faculty and staff and can be accessed via the campus life tab on blueView. NOTE: Drake will be ending its campus subscription on June 30, 2019.

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