Tuesday, November 7th, 2017
ITS would like to thank everyone for their patience as we continue working with our vendors to find a permanent solution for the issues we’ve been having with printing to Lexmark printers. We understand this issue is causing significant frustration, and we are doing all we can to resolve the problem as quickly as possible. Our vendor is still trying to identify the cause of the issue and is working diligently to develop a fix. Unfortunately, there is still no firm estimate for when a permanent fix will be delivered.
In the meantime, ITS has developed a short-term solution that allows Drake faculty and staff to print directly to any printer using FollowMe print queues for each type of device. This solution also works for any students who have downloaded printer drivers to their computers to print specialized document types.
Please note that print jobs sent to the Lexmark print queues will ONLY be able to be released at Lexmark printers. You should not install the Lexmark-specific drivers unless you regularly print to Lexmark printers. You can also still print to Lexmark printers via web printing.
Step by step instructions on downloading the Lexmark print drivers can be found at:
For assistance with determining the type of printer in your area and the correct printer driver type to use, please see Printer Locations (FAQ) https://drake.teamdynamix.com/TDClient/KB/ArticleDet?ID=42046
For information on using Web Printing, please see Using Web Printing (How-to) at https://drake.teamdynamix.com/TDClient/KB/ArticleDet?ID=21368.