Drake's mission is to provide an exceptional learning environment that prepares students for meaningful personal lives, professional accomplishments, and responsible global citizenship. The Drake experience is distinguished by collaborative learning among students, faculty, and staff and by the integration of the liberal arts and sciences with professional preparation.
Consistent with our mission, Drake University welcomes your opinions and feedback about our policies, programs, and services in order to make changes that contribute to your success, development, and goal attainment. We also are committed to ensuring that students have access to appropriate procedures for articulating concerns and registering appeals. This page is designed to provide information and access to these resources. Please note that this is not an additional appeal stage.
In registering concerns and filing appeals, Drake students must follow the policies and procedures that have been established within the unit about which the concern is being filed. Generally, these policies and procedures require that you begin by discussing the matter with the staff, faculty, or department in which the issue originated.
A student with a complaint--a concern that a policy or procedure of a unit has been incorrectly or unfairly applied in his/her particular case, or a formal charge against a person's behavior -- has recourse through complaint procedures. In most instances, complaints can be resolved through an informal process beginning with talking to the individual and his/her supervisor if necessary. Basic steps in the informal process include:
If still unresolved after following the appropriate informal complaint procedures, the student may choose to have the issue "officially documented." Each college and school and each non-curricular unit has procedures for official complaints and appeals. All of these are consistent with the following general procedures.